Política de reembolso
Any claim for a badly printed, damaged or defective item must be submitted in less than two weeks after receipt of the product. For packages that have been lost in delivery, claims must be submitted in less than three weeks after the estimated delivery date. Claims considered wrong by us are at our expense.
If you see an error in the products or anything else in the order, write to tradinglifeonline@gmail.com notifying the following items:
- Order number
- Proof or purchase receipt
- Description of the problem
- Product Photo
Once the mail has been sent, we will receive it and contact you as soon as possible, to confirm whether or not the return of the product is possible.
The return address is 11025 Westlake Drive, Charlotte, NC 28273.
Incorrect address: if you provide an address that the courier service considers insufficient, the shipment will be returned to our facilities. In addition, you will be responsible for the forwarding costs when we have confirmed the correct address with you.
Unclaimed: shipments that are not claimed after the estimated time (2 weeks received or 3 weeks in the shipping period) will be counted as successfully completed.
We do not accept returns in case of:
- The customer regrets having bought the product.
- The customer bought a wrong size.
- The product is in good condition.
- The product is used
- The product is not in the same condition it was received
- The product arrived damaged or defective
- The product could not reach its destination due to a mistake from us
- The shipping address is incorrect
- They did not contact us before to confirm the refund